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The Baltic Institute of Finland
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The Baltic Institute of Finland led the Interreg IVC financed project - eCitizen II – Towards citizen-centered eGovernment in European cities and regions  -which was launched in the beginning of January 2010 and ended in December 2013.


The cooperation was designed to support European cities and regions in their joint efforts to accelerate eGovernment through exploiting established networks, gained experiences and good practices to improve interaction between citizens and public authorities, better involving citizens in local decision-making and contributing to change in operational culture and attitudes within public administrations.


As a follow-up project, eCitizen II brought added-value to interregional eGovernment cooperation focusing on sharing the accumulated knowledge, experiences, best practices, and transferring them between the more advanced and less experienced cities and regions throughout Europe. This cooperation aimed at stimulating new approaches and understanding in city and regional administrations of engaging with citizens and developing citizen-centred eServices. The project involved decision- and policy-makers, demonstrated benefits of eGovernment and the best eParticipation practices in different public sectors and identified future prospects to ensure support to further acceleration of eGovernment. 

One  of the main outcomes of the project is PanEuropean Best Practice Manual on eParticipation. In this tool eParticipation practitioners all over the Europe share their best practices about the eParticipation processes and tools implementation in the European cities and regions. You are welcomed to upload your own case study to share your experience with other experts.

The online manual is available on


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The Interregional Cooperation Programme INTERREG IVC, financed by the European Union's Regional Development Fund, helps Regions of Europe work together to share experience and good practice in the areas of innovation, the knowledge economy, the environment and risk prevention. EUR 302 million is available for project funding, but more than that  a wealth of knowledge and potential solutions are also on hand for regional policy-makers.

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